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Infotainment Technology Getting Better, JD Power study says

Systems improve for third consecutive year.

by Michael Strong on Sep.14, 2018

The Ford Mustang earned the highest score in J.D. Power's 2018 Multimedia Quality and Satisfaction Study.

If you own a car built in the last decade, you’ve been there. You attempt to make a call using the hands-free system – regardless of the manufacturer – and you get a list of people the nice lady in the dashboard would like you to choose from and none of the options are the one you want.

It’s this kind of technology that is both enticing and enraging all at the same time and is most often the target of complaints by new vehicle owners. However, the folks at J.D. Power claim the user experience is getting better.

The Last Word!

According to the J.D. Power 2018 Multimedia Quality and Satisfaction Study, the number of reported problems with in-car audio, communication, entertainment and navigation technologies has decreased for a third consecutive year, with several technology standouts emerging among manufacturers. (more…)