Detroit Bureau on Twitter

Posts Tagged ‘J.D. Power news’

Power Study Finds “Total Lack of Trust” in Autonomous Vehicle Technology

More than four in ten say they “would never ride” in self-driving vehicle.

by Paul A. Eisenstein on Oct.09, 2018

Looks like its going to take Waymo rides, er, way more rides in Waymo's autonomous minivan to change opinions.

Even as automakers rush to bring autonomous and completely self-driving vehicles to market, perhaps as soon as the end of the decade, there’s a deep distrust of the technology, with more than four out of 10 Americans saying they “would never ride in a fully automated vehicle.

The lack of trust runs deep, according to Robert Lajdziak a researcher with J.D. Power and Associates, which conducted the new study in partnership with the National Association of Mutual Insurance Companies, or NAMIC. Significantly, just as federal regulators have announced plans to ease restrictions on testing autonomous vehicles on public roads, those surveyed by Power and NAMIC questioned whether the government – as well as automakers and tech companies – can properly ensure the safety of the public.

Dig Deeper!

The new study likely reflects the fact that “people’s opinions have been swayed” by recent incidents involving semi- and fully autonomous vehicles, including a fatal Uber crash earlier this year in Tempe, Arizona, said Lajdziak, in an exclusive interview with TheDetroitBureau.com ahead of the release of the new study. (more…)

Infotainment Technology Getting Better, JD Power study says

Systems improve for third consecutive year.

by Michael Strong on Sep.14, 2018

The Ford Mustang earned the highest score in J.D. Power's 2018 Multimedia Quality and Satisfaction Study.

If you own a car built in the last decade, you’ve been there. You attempt to make a call using the hands-free system – regardless of the manufacturer – and you get a list of people the nice lady in the dashboard would like you to choose from and none of the options are the one you want.

It’s this kind of technology that is both enticing and enraging all at the same time and is most often the target of complaints by new vehicle owners. However, the folks at J.D. Power claim the user experience is getting better.

The Last Word!

According to the J.D. Power 2018 Multimedia Quality and Satisfaction Study, the number of reported problems with in-car audio, communication, entertainment and navigation technologies has decreased for a third consecutive year, with several technology standouts emerging among manufacturers. (more…)

Buick, Infiniti Top J.D. Power Customer Satisfaction Index

Industry overall posts major gains in service arena.

by Paul A. Eisenstein on Mar.16, 2018

The new QX80 helped Infiniti to the top of the latest J.D. Power Customer Satisfaction Index.

In an unexpected and potentially critical move, Infiniti unseated Lexus as the top-ranked brand in J.D. Power’s annual Customer Satisfaction Index, while Buick ranked tops among mass-market brands.

But the auto industry on the whole managed to post big improvements, reflecting an increased focus on keeping customers happy when it comes to receiving service at franchised dealers, according to the annual Power study.

Pushing the Envelope!

Keeping customers happy is critical, said Chris Sutton, Power’s vice president of U.S. automotive retail practices. “Satisfied customers tend to stay with a brand and bring others with them,” said Sutton, adding that, “Anything less opens the door for customers to shop elsewhere.” (more…)

Buick, Porsche Take Top Ranks in Power’s Sales Satisfaction Index

Dealers going high-tech to keep up with cars, customers.

by Paul A. Eisenstein on Nov.10, 2016

Buick topped the 2017 J.D. Power Sales Satisfaction Index, which measures how happy buyers are with the sales process.

Buying a car isn’t an easy process these days. As vehicles get more complex, so does the once-simple process of finding the right car, truck or crossover – and then understanding all of its features. That’s why it’s increasingly important for customers to have access not just to the traditional salesperson but vehicle specialists, notes market research firm J.D. Power and Associates in its latest Sales Satisfaction Index.

The annual study delivers a few surprises as it examines how pleased shoppers were with the new vehicle buying process. Porsche, which has also led a number of recent quality studies, was top brand overall. But resurgent Buick was named the top mainstream brand, according to the 2017 SSI study.

News Now!

“Owners can be challenged with the complexity of today’s vehicles,” said Chris Sutton, vice president of automotive retail practices at J.D. Power. That’s why it’s critical for dealers to employ specialists who can “show the technology to the owner (to) really ensure the customer gets the most benefit out of their vehicle.” (more…)

Big Surprises as New Car Quality Makes Big Improvement

Kia takes top spot as non-luxury brands outperform high-line marques.

by Paul A. Eisenstein on Jun.22, 2016

The Kia Forte was No. 1 compact car in the 2016 J.D. Power Initial Quality Study. Kia was also the top brand.

The quality of the typical new vehicle being sold in the U.S. this year is better than ever, according to a new study by J.D. Power and Associates, the pace of improvement increasing at a near-record pace. But that is only one of the surprises found in the 30th annual Initial Quality Study.

Traditionally, Japanese and European luxury brands have dominated the IQS, but not this year. The Power study, which is based on responses from 80,000 U.S. new vehicle owners, found mainstream brands in the lead. In fact, the overall winner of the 2016 Initial Quality Study was Korea’s Kia, with sibling Hyundai nabbing the third spot behind Porsche.

The Journal of Record!

On the whole, the auto industry is “making some of the highest quality products we’ve ever seen,” said Renee Stephens, Power’s vice president of U.S. automotive quality. “What was really fascinating,” she added, was that the score of the typical manufacturer improved by 6%, “double what we saw last year.” (more…)

America’s Highest-Quality Vehicles

The top-ranked models, by segment, in the 2015 J.D. Power IQS,

by Paul A. Eisenstein on Jun.18, 2015

Porsche captured the top spot in J.D. Power's most recent Initial Quality Survey. The Boxster is the top choice in the compact sporty car category.

While fuel economy, design and performance are three of the factors that heavily influence the vehicles Americans choose when they go to the showroom, quality is often the deciding factor. The good news is that today’s cars, trucks and crossovers deliver better quality than ever, according to the latest J.D. Power Initial Quality Study.

Just two decades ago, the average vehicle was likely to suffer from as many as three to four “problems” during the first 90 days of ownership, early surveys revealed. But in the latest Power IQS, that’s down to barely one. And among the best models, many owners may find nothing to complain about at all while even the worst vehicles today would have been at the top of the chart at the turn of the Millennium.

Subscribe for Free!

The 2015 Initial Quality Survey delivered some big surprises. For one thing, Kia was the second-ranked brand overall, behind only Porsche, and ahead of all the traditionally high-quality Japanese makers. Hyundai, at fourth, also led traditional quality benchmarks Lexus, Toyota and Honda. But which individual models topped the chart? (more…)

Mercedes-Benz Has Most Satisfied Shoppers, Says JD Power

Explaining high-tech features critical to increasing shopper satisfaction.

by Paul A. Eisenstein on Nov.13, 2014

Automakers providing new vehicle buyers with assistance in the use of new technology in their vehicles are seeing customer satisfaction scores rise.

Motorists have come to expect the latest high-tech features in the cars they buy. Ironically, that’s also a frequent cause of customer frustration, buyers struggling to figure out how to pair a phone or plug in a destination.

Manufacturers that hope to keep customers happy – and loyal – need to ensure that product specialists spend time at the showroom explaining how to make that technology work, according to a new study by J.D. Power and Associates. Having the right staff on hand is one of the key reasons why Mercedes-Benz topped Power’s latest Sales Satisfaction Index, or SSI.

Subscribe Now!

“With such tech-heavy vehicles today, introducing product specialists into the sales process helps improve the delivery process and customer understanding of how to operate key features,” explained Chris Sutton, vice president of the automotive retail practice at J.D. Power. (more…)

Power to the People

Quality guru J.David Power inducted into Automotive Hall of Fame.

by Paul A. Eisenstein on Jul.25, 2014

Dave Power, founder of J.D. Power and Associates, was inducted into the Automotive Hall of Fame.

He isn’t your typical car guy, fixated on fast cars and powerful engines. But while his game is all about numbers, he isn’t exactly a bean-counter, either. J. David Power III has carved out a unique and, appropriately, powerful position in the automotive industry. And that’s something car buyers around the world should be grateful for.

The 83-year-old former newsboy is the founder of J.D. Power and Associates (JDPA), the California-based arbiter of quality in the automotive industry – and, increasingly, a variety of other industries from airlines to telecomm. With its public studies and private research, JDPA has become a critical link between consumers and manufacturers and, according to many in the car business, can claim a major share of the credit for the dramatic improvement in automotive quality and reliability over the past four decades.

The Journal of Record!

“He gives people their voice in the marketplace,” said Bud Liebler, a former Chrysler marketing vice president, who was on hand to honor Dave Power during his induction into the Automotive Hall of Fame on Thursday night. (more…)

J.D. Power Gains More Insight into Buyer Behavior

Company acquires online consumer analytics firm.

by Michael Strong on Apr.23, 2014

J.D. Power will combine the information from the newly acquired Korrelate with data from the Power Information Network.

J.D. Power acquired an analytics firm to enhance Power’s ability to measure and track online shopping behaviors and trends of consumers. The move was announced today.

Korrelate provides the information about online shopping to advertising agencies, advertisers, media partners, data syndicators and publishers. Now the information will be combined with the Power Information Network (PIN) new- and used-vehicle retail sales data to improve the timeliness and depth in measuring the effectiveness of digital marketing.

Your Automotive Source!

“Consumer behavior is changing dramatically in today’s Internet-powered world,” said Finbarr O’Neill, president of J.D. Power. “The auto industry spends billions of dollars annually on digital marketing. Measuring online activity and linking it to actual vehicle sales will enable marketers to measure and optimize their digital strategy.” (more…)

Automotive Dependability Takes an Unexpected Tumble

JD Power study shows first decline in over 15 years.

by Paul A. Eisenstein on Feb.12, 2014

J.D. Power's 2014 Vehicle Dependability Study showed a drop in reliability and quality for 2011 vehicles.

It has become something of an industry gospel: automotive quality and reliability has long been on a steady, upward climb. But that conventional wisdom took a hit with the release of a new study showing an unexpected decline in vehicle dependability for the first time in more than 15 years.

The setback is largely the result of problems with engines and transmissions, according to J.D. Power’s 2014 Vehicle Dependability Study, particularly with the smaller 4-cylinder engines that have grown increasingly popular with motorists hoping to improve their mileage.

Your Automotive Source!

“Until this year, we have seen a continual improvement in vehicle dependability,” said David Sargent, vice president of global automotive at J.D. Power. “However, some of the changes that automakers implemented for the 2011 model year have led to a noticeable increase in problems reported.” (more…)